Terms of Service

1. The service

Clozr connects to your Instagram professional account through Meta's official Instagram API and uses an AI model to answer direct messages in your voice, qualify leads and send your booking link. We set up your account for you (voice profile, sales script, connections) and provide a dashboard with your conversations, leads, settings and reports.

We may improve or change features over time. If we remove something material that you pay for, we will tell you in advance and you can cancel.

2. Who can use it

• You must be at least 18 and use Clozr for business purposes.
• You need an Instagram professional account (Business or Creator), a booking link (Calendly or similar) and a clear offer.
• You are responsible for your login credentials and for anyone you give access to your account.

3. Your responsibilities

• Follow Instagram's Terms of Use and Community Guidelines, Meta's Platform Terms and all laws that apply to your business and your messages, including consumer protection, advertising and privacy laws.
• Give us accurate information about your offer, prices and policies. The AI relies on it and will not invent prices or results.
• Messages sent from your account are sent on your behalf and you are responsible for them, whether you approve each one or turn on automatic replies. Use approval mode until you are comfortable.
• Do not use Clozr to send unsolicited messages, spam, misleading claims, or medical, nutrition or health advice that requires a licensed professional. Clozr only replies to people who message you first.
• If the law where you or your leads are located requires you to tell people they are talking with an automated system, you are responsible for that disclosure. We can add a disclosure line to your replies on request.

4. AI output

AI-generated replies can be wrong or incomplete. We reduce that risk with your approved script and red lines, approval mode, instant takeover when you reply yourself, confidence checks that hand uncertain chats back to you, and human review of flagged conversations. Even so, we do not promise that every reply will be accurate or suitable, and you should review your setter's conversations regularly. Nothing Clozr sends is medical, nutrition or professional advice. See our AI & Data Policy.

5. Meta and third-party platforms

Clozr depends on Instagram, Meta's API and other third-party services (such as Calendly, Stripe and WhatsApp). Their rules, availability and decisions are outside our control, including Meta's 24-hour messaging window, rate limits, policy changes and actions Meta takes on accounts. We are not responsible for outages or changes caused by those platforms, but we will work to keep your setter running within their rules.

6. Fees and billing

• Clozr is a monthly subscription billed in advance through Stripe. The founding price is $297/month for the first 20 customers; the standard price is $497/month. There is no setup fee.
• The founding price is locked for as long as your subscription stays active. If you cancel and later return, the price at that time applies.
• Prices exclude taxes, which are added where required.
• If a payment fails we will retry and let you know. We may pause the service if an invoice remains unpaid.

7. Cancellation, refunds and the guarantee

Clozr is month-to-month. You can cancel anytime from the billing portal or by emailing support@clozr.com; you keep access until the end of the period you have paid for. Our booked-calls guarantee and refund terms are in the Refund Policy, which is part of these terms.

8. Your content and data

You own your content: your messages, captions, scripts, offer details and your leads' conversations. You give us permission to use it only to provide, secure and improve the service for you, as described in our Privacy Policy and AI & Data Policy. You confirm you have the right to share it with us for these purposes.

We own the Clozr software, templates and script library. While you are a customer you may use the scripts and templates we provide in your own business.

9. Acceptable use

You may not misuse Clozr: no attempts to break its security, reverse engineer it, overload it, resell it without our permission, or use it for unlawful, harassing, deceptive or harmful purposes. We may suspend accounts that put our customers, leads or our Meta access at risk, and will tell you why unless the law prevents it.

10. Ending the agreement

You can stop using Clozr and cancel at any time. We may end the agreement with 30 days' notice, or immediately for a serious breach of these terms. When the agreement ends we revoke our Instagram access and delete your data as described on our Data Deletion page, except records we must keep by law.

11. Disclaimers

Apart from the guarantee in our Refund Policy, we do not promise specific results such as a number of leads, calls, clients or revenue. The service is provided "as is" and "as available" to the extent the law allows.

12. Limitation of liability

To the extent the law allows, Clozr is not liable for indirect or consequential losses, such as lost profits, lost leads or lost business, and our total liability for any claim is limited to the fees you paid us in the 3 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

13. Indemnity

You agree to cover our reasonable costs if a third party makes a claim against us because of your content, your offer or your breach of these terms or the law.

14. Changes to these terms

We may update these terms. For material changes we will email customers at least 14 days before they take effect. If you keep using Clozr after that, the new terms apply; if you don't agree, you can cancel.

15. Law and disputes

These terms are governed by the laws of the place where Clozr is registered, without affecting mandatory consumer protections where you live. Before starting any formal dispute, please email support@clozr.com so we can try to fix it.

16. Contact

support@clozr.com