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Data Deletion

Last updated: September 29, 2026

You can ask Clozr to delete your data at any time. Deletion is completed within 30 days of your request.

1. How to request deletion

Option A: email us

Email support@clozr.com with the subject "Data deletion request". Send it from the email address on your account, or include your Instagram username so we can find your data. We may ask you to confirm the request before we delete anything.

Option B: remove Clozr from Instagram

  1. Open Instagram and go to your profile.
  2. Open Settings, then Apps and websites (under Website permissions).
  3. Find Clozr under Active and tap Remove.

This immediately revokes our access to your Instagram account. Meta notifies us, and we delete the Instagram data we hold for your account. Meta will show you a confirmation code for the request.

2. What gets deleted

  • Your Instagram connection, including the encrypted access token.
  • Conversation and message history, including AI drafts and replies.
  • Lead records, pipeline stages and booking records.
  • Your voice profile, sales script, settings and alert history.
  • Your Clozr account, if you ask us to close it.
  • Your Lost Leads Audit request, if you submitted one on our website.

3. What we may keep

  • Invoices and payment records we must keep for tax and accounting law (held by us and Stripe).
  • A minimal record that we received and completed your request.
  • Backups, which roll over on their normal cycle and are not restored except for disaster recovery.

4. Timing

We complete deletion within 30 days of receiving your request or Meta's notification, and confirm by email when we have an address for you.

5. Check the status of a request

If you removed Clozr from Instagram and received a confirmation code from Meta, email support@clozr.com with that code and we will tell you the status of your deletion.

6. If you messaged a coach who uses Clozr

If you sent a direct message to a coach who uses Clozr, that coach controls the conversation. You can ask them directly, or email us with your Instagram username and the coach's account, and we will delete the data we process on their behalf or help them do so.

More detail: Privacy Policy and AI & Data Policy.