Refund Policy

1. Month-to-month, cancel anytime

• There is no contract, no minimum term and no setup fee.
• Cancel anytime from the billing portal in your dashboard or by emailing support@clozr.com.
• Cancellation stops future charges. You keep access until the end of the month you have already paid for. We don't charge cancellation fees.
• Payments already made are not refunded for partial months or unused time, except as described below or where the law requires.

2. The booked-calls guarantee

If Clozr does not produce at least 10 booked calls within your first 30 days after your account goes live, your next month is free while we keep optimizing your setup.

Conditions

The guarantee applies when all three are true:

1. You connect Instagram within 48 hours of signing up.
2. You approve your sales script.
3. You receive at least ~100 inbound DMs a month.

How it works

• A "booked call" is a call a lead books through the booking link Clozr sends in your Instagram DMs, recorded in your connected calendar. Calls cancelled by the lead before the scheduled time don't count.
• We track booked calls in your dashboard from day one, so you can see where you stand at any time.
• If the target isn't met, we apply a credit for one month's subscription to your next invoice. You don't need to argue for it; if our records show it, we apply it. If you think we missed it, email support@clozr.com.
• The guarantee applies once per customer, to your first 30 days live. It is a service credit, not a cash refund.

3. When we do refund

Beyond the guarantee credit above, we only give cash refunds:

• If you were charged by mistake, for example a duplicate charge, or charged after you cancelled.
• Where a refund is required by the consumer protection law that applies to you.

Approved refunds go back to the original payment method through Stripe, usually within 5–10 business days.

4. Questions

Email support@clozr.com. These terms are part of our Terms of Service.